At Virgin Media, we want everybody to enjoy our products and services. That's why we're doing all we can to make sure they are accessible.
On this site you will find everything you need to know about accessibility at Virgin Media. Whether you live with an impairment, or support someone who does, we hope you find the information useful.More about our approach to accessibility
Introducing Video Relay Service
Virgin Media has launched its new Video Relay Service, helping deaf and hard of hearing customers get the most out of their next generation broadband, TV and phone services.
The service connects customers to an online, fully qualified sign language interpreter with just one click. The interpreter will then communicate with Virgin Media’s customer contact teams in real time. Read the full press release or find out more.
High contrast TiVo® remote
We're proud to announce that Virgin Media has just launched a high contrast TiVo® remote control for our customers with accessibility needs.
Read more to see if you, or someone in your care, could benefit from receiving a high contrast remote.
Find out how to use subtitles, audio description and other features of the Virgin Media TiVo® service.
By changing a few settings on your computer you can make browsing the web easier.
We all love keeping in touch with family and friends. Find out what access features make this possible for everyone.
Looking for a new mobile? Many of our mobile phones are packed with useful accessibility features. We'll show you which features will help you.
To speak to a member of the Virgin Media team face to face, visit one of our high street stores.
As well as providing bills in accessible formats, we have a service that lets a friend or family member look after your account.
Dial 150 from your Virgin Media home phone or mobile. It's free.
Cable customers: Dial 0345 454 1111*
National customers: Dial 0345 454 2222*
Dial 789 from your mobile. It's free.
Or ring us on 0345 6000 789* from any other phone.
Dial 18001 0345 454 1111*
* For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcostsOpens in new window. Call costs from other networks and mobiles vary.