Accessibility at Virgin Media

At Virgin Media, we want everybody to enjoy our products and services. That's why we're doing all we can to make sure they are accessible.

On this site you will find everything you need to know about accessibility at Virgin Media. Whether you live with an impairment, or support someone who does, we hope you find the information useful.

More about our approach to accessibility

Latest news

Virgin Media announce national charity partnership with Scope – the disability charity

Virgin Media and Scope share a common vision that digital technology can help unlock the potential of everyone in the UK living with a disability. We've worked closely with Scope in the past and today we're pleased to announce a new two year partnership with Scope – a charity that exists to make the UK a place where disabled people have the same opportunities as everyone else.

At Virgin Media, we're making it our mission to ensure all our customers and employees can live truly independent digital lives. We want our products and services to be fully accessible and enjoyable for everyone – including those who live with disabilities and the people who support them. Our two year national partnership with Scope will help us meet this objective.

Our partnership will harness the energy of our people, the power of our brand and all our digital know-how, to work towards the goal of removing those barriers that can hold back disabled people.

Click here to find out more about the key projects we have committed to through the partnership.

Virgin Media announced as Official Volunteer Partner for first ever International Paralympics Committee Championships in the UK

Virgin Media is proud to be the Official Volunteer Partner of the 2014 IPC Athletics European Championships in Swansea, helping make the Games an unforgettable experience for everyone. Virgin Media's award-winning customer service team from Swansea will train and inspire the 500-strong volunteers so that spectators and competitors enjoy a great experience and take fond memories away from the Championships. Read More

IPC Swansea Logo

Helping everyone enjoy the internet

It's easy to take the web for granted. Loads of us rely on it every day to catch up with friends, find the best way to get from A to B, bag bargains and watch films and funnies. But not everyone knows what a big difference the web can make and how to use it. That's something we want to change.

Basic digital skills, like knowing how to do the weekly shop online, can help older people and people living with disabilities lead more independent lives. And being able to send an email or chat on Skype makes keeping in touch with far-flung friends and family so much easier. Read More

A woman with a headset

Introducing Video Relay Service

Virgin Media has launched its new Video Relay Service, helping deaf and hard of hearing customers get the most out of their next generation broadband, TV and phone services.

The service connects customers to an online, fully qualified sign language interpreter with just one click. The interpreter will then communicate with Virgin Media's customer contact teams in real time. Read the full press release or find out more.

A woman with a headset

High contrast TiVo® remote

We're proud to announce that Virgin Media has just launched a high contrast TiVo® remote control for our customers with accessibility needs.

Read more to see if you, or someone in your care, could benefit from receiving a high contrast remote.

A white TiVo remote with black buttons

Our products and services

Virgin TV

Find out how to use subtitles, audio description and other features of the Virgin Media TiVo® service.

Virgin Broadband and the web

By changing a few settings on your computer you can make browsing the web easier.

Virgin Phone

We all love keeping in touch with family and friends. Find out what access features make this possible for everyone.

Virgin Mobile

Looking for a new mobile? Many of our mobile phones are packed with useful accessibility features. We'll show you which features will help you.

Our Stores

To speak to a member of the Virgin Media team face to face, visit one of our high street stores.

Your account and billing

As well as providing bills in accessible formats, we have a service that lets a friend or family member look after your account.

Contact Us

Cable and National Customers

Dial 150 from your Virgin Media home phone or mobile. It's free.

Or ring us from any other phone:

Cable customers: Dial 0345 454 1111*
National customers: Dial 0345 454 2222*

Mobile customers

Dial 789 from your mobile. It's free.
Or ring us on 0345 6000 789* from any other phone.

Call from a textphone

Dial 18001 0345 454 1111*

Video Relay Service

Contact us through a sign language interpreter

The legal stuff

* For details about how much it costs to call our team from a Virgin Media home phone, visit in new window. Call costs from other networks and mobiles vary.