Accessibility at Virgin Media

At Virgin Media, we want everybody to enjoy our great products and services. That's why we're doing everything we can to make them accessible for those living with speech and hearing impairments, disabilities, or other issues that might make enjoying Virgin Media more difficult.

Here we'll tell you all about our recent accessibility campaigns, as well as everything you need to know about our many accessibility services. Whether you live with an impairment or support someone who does, we hope you find this information beneficial.

More about our approach to accessibility

Accessibility news

We've partnered with Scope!

At Virgin Media, we're making it our mission to ensure all our customers and employees can live truly independent digital lives. We want our great products and services to be fully accessible and enjoyable for everyone - including those who live with disabilities and the people who support them. Our two year national partnership with Scope will help us meet this objective.

Our partnership will harness the energy of our people, the power of our brand, and all our digital know-how to work towards the goal of removing the barriers that affect people with disabilities and impairments.

Want to learn more about this partnership?

Here's what Scope has to say

You can contact emergency services by text

If you have a hearing or speech impairment and need emergency assistance, you can contact emergency services by texting your emergency to 999 from your mobile. This works in exactly the same way as making a 999 call - only via text.

When texting 999 be sure to include the following information to help the emergency services get to you quickly:

  • Emergency service you require
  • Nature of incident (what's happened)
  • Your location

This service is free of charge.

Want to learn more about this service?

Our text and video relay services can help you communicate

Our text and video relay services can help deaf, speech impaired and hard of hearing people get the most out of their next generation broadband, TV and phone services.

The video relay service connects customers to an online, fully-qualified sign language interpreter with just one click. The interpreter will then communicate with our customer contact teams in real time to help those with hearing impairments.

With the text relay service, an interpreter will speak aloud typed words and messages, helping our speech impaired customers communicate with ease.

Want to learn more about our text and video relay services?

High contrast TiVo® remote

We want to make sure all our customers can access top telly. So we’ve created a high contrast remote for our TiVo® box, which makes it easier to distinguish between the buttons for customers who are visually impaired. Now it’s even easier to control the telly you love.

Want to learn more about our high contrast TV remote?

Our products and services

Virgin TV

We'll tell you how to use subtitles, audio description, and many other features in your Virgin TV service.

Virgin Broadband

By changing a few settings on your computer, browsing the web is an easier, more enjoyable experience.

Virgin Phone

We all love keeping in touch with family and friends. We'll show you what features make this possible for everyone.

Virgin Mobile

Looking for a new mobile? Many of our mobile phones are packed with useful accessibility features. We'll show you which features will help.

Our stores

To speak to a member of the Virgin Media team face to face, visit one of our high street stores.

Your account and billing

As well as providing bills in accessible formats, we have a service that lets a friend or family member look after your account.

Contact Us

Broadband, TV and Phone Customers

Dial 150 from your Virgin Media home phone or mobile. It's free.

Or ring us from any other phone:

Dial 0345 454 1111*

Mobile customers

Dial 789 from your mobile. It's free.
Or ring us on 0345 6000 789** from any other phone.

Call from a textphone

Dial 18001 0345 454 1111*

Video Relay Service

Contact us through a sign language interpreter

The legal stuff

* For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

** Please note that standard charges apply. Please check with your network operator for rates.