We want everybody to enjoy their favourite things on TV, whether it's a movie, live sports or the news.
We've put a lot of time and money into making our TV access services as useful as they can be.
We have subtitles and audio description on as many channels as possible on our TV service. And we show many thousands of hours of subtitled, audio described and signed programmes every year.
All these features are available on our V HD and V+ boxes. And if you're lucky enough to have our TiVo® service, you'll be able to use those features (and others) even more quickly and easily. Read on and we'll show you how.
We hope that one day everything you watch on Virgin TV will have a subtitles option.
At the moment, all channels with an audience share above a certain number must offer subtitles for their programmes. (That's the rule according to the broadcast industry watchdog, Ofcom.)
The amount of subtitling varies widely across channels, but many broadcasters do much more than they have to.
We promise that whenever subtitles are made available by a broadcaster, you'll be able to see them on Virgin TV.
The easiest way to turn on subtitles on your TiVo® box is to press the 'Subtitles' button on your remote.
You can also turn subtitles on through your TiVo® box's menu:
If you can't see your screen very well, audio description will transform the way you watch TV.
A voice tells you what's happening in the programme you're watching. You'll never miss important things like facial expressions, body language and movements on screen - because they're all described in detail.
Broadcasters only provide audio description for certain programmes. But whenever it's available we'll make sure you can hear it.
Note: Some TV stations have separate channels that broadcast with audio description. Just grab your remote and enter the numbers of the channel you want to watch.
Signed programmes have a presenter using British Sign Language to interpret what people are saying on your screen.
Broadcasters provide these shows themselves, but Virgin Media will always show signed content when it's available.
Signed programmes appear on BBC1, BBC2, ITV, Channel 4 and Channel 5 but, since 2009, they've almost disappeared from many digital channels.
This is because many of the multi-channel broadcasters joined to create the British Sign Language Broadcasting Trust. Its role is to work with the deaf community to increase the number of dedicated signed programmes on TV. So, although there are fewer channels showing signed content, the number of hours of programming has probably increased.
On Virgin TV, you can find the BSL Zone on the Community Channel (233) or Film 4 (428) . Shows start on the Community Channel at 2:00pm on Tuesdays, 7:30pm on Thursdays and 7:30am on Saturdays. On Film 4, shows start at 8am on Mondays. For more details, visit the British Sign Language Broadcasting Trust website
If you're a TiVo® service customer, go to our dedicated Signing Zone collection.
Our TiVo® service has access features, including audio description, subtitles and signed content. We've made these features easy to find and use. It's another reason why we think it's the best way to watch TV, ever.
Accessibility features can be found from the main Settings menu or the Info Banner. There's also a Subtitles button on your TiVo® remote.
Press the Info button on your TiVo® remote to bring up the Info Banner. Then use the arrow buttons to choose one of the options below.
Use this option to turn subtitles on or off. If subtitles aren't available for a programme, the icon will be dimmed.
Use this setting to turn audio description on or off. If the icon's dimmed, audio description is unavailable.
If you have difficulty seeing your screen, TiVo®'s 'audio cues' might help you find your way around your menus. These are sounds that show actions and reactions to button presses on the remote control.
There are five main audio cues:
Our high contrast TiVo® box remote is available to all our customers with accessibility needs who may benefit from it.
All Virgin Media TiVo® remotes offer the following features:
Want to use the app as a remote control for you TiVo® box? You can.
Once you’re all set up on the app, you can use TV Anywhere on your chosen device to change channels, find out more about what you’re watching, plus pause, rewind and fast forward TV too.
You can only use the app as a remote control when your device is connected to the same home network as your TiVo box. If you’re out and about you’ll see the remote icon has an exclamation mark or an orange ‘x’ over it.Click here to find out more.
If you struggle with the programme guide on your TiVo®, let our amazing Virgin TV Anywhere app do the work for you.
It can help you discover new shows, manage your recordings and use your device as a remote control.
It also works with many of the access functions of your mobile phone, like VoiceOver, TalkBack, zoom, inverted colours and large text.
To download the app, open up the App Store on your iPhone, iPod touch or iPad or open Google Play on your Android mobile or tablet or the Amazon Appstore on your Kindle Fire Phone or Kindle Fire and search for 'Virgin TV Anywhere'.
Dial 150 from your Virgin Media home phone or mobile. It's free.
Dial 0345 454 1111*
Dial 789 from your mobile. It's free.
Or ring us on 0345 6000 789** from any other phone.
Dial 18001 0345 454 1111*
* For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcostsOpens in new window. Call costs from other networks and mobiles vary.
**Please note that standard charges apply. Please check with your network operator for rates.