At Virgin Media, we believe in digital that makes good things happen. We think nothing should get in the way of browsing the web, watching TV or catching up with your loved ones on the phone.
That's why we are doing all we can to ensure all our customers and employees can live truly independent digital lives. We want our products and services to be fully accessible (and enjoyable) for everyone.
Here are some of the things we're doing - and what we plan to do - to make Virgin Media accessible to all.
At Virgin Media, we're making it our mission to ensure all our customers and employees can live truly independent digital lives. We want our products and services to be fully accessible and enjoyable for everyone – including those who live with disabilities and the people who support them. Our two year national partnership with Scope will help us meet this objective.
More than half of UK households include at least one disabled person*. Disabled people are one of the most disadvantaged groups in society and are more likely to live in poverty, be excluded from society and be more at risk of depression and problems surrounding family breakdown.
Virgin Media and Scope share a common vision that digital technology can help unlock the potential of everyone in the UK living with a disability. Our partnership will harness the energy of our people, the power of our brand and all our digital know-how, to work towards the goal of removing those barriers that can hold back disabled people. Working with Scope to transform lives through digital technology sits right at the heart of Virgin Media's sustainability strategy.
Throughout the partnership Virgin Media and Scope will work to transform the lives of thousands of disabled people and their families in the UK. Specifically, we'll be working together to:
*Source: Scope analysis of Department for Work and Pensions (2014) Family Resources Survey 2012-13.
The disability charity Scope exists to make this country a better place for disabled people and their families.More about Scope link opens in a new window
The Digital Accessibility Centre (DAC) is a non-profit social enterprise and a leading provider of web accessibility services.More about DAC link opens in a new window
MPH helps businesses ensure they are giving all their customers the same access to information, products and services, irrespective of age or ability.More about MPH link opens in a new window
We've been working with the Digital Accessibility Centre (DAC) to improve the accessibility of our websites. DAC works closely with disabled people to test the functionality of websites and other digital products.
They've helped us make sure the accessibility section of our website complies with the Web Content Accessibility Guidelines (WCAG 2.0) to AA level. This is the level recommended by the Government.
So whenever we create or update a web page, they make sure it's user friendly for everyone.
They've also helped us create the guidelines below.
Here are some of the access features of this section of Virgin Media:
If you're using a screen reader, you can browse this page by using these keyboard commands:
You can also use the controls in your browser to change the size of the text or the colour of the display.
For example, to change a website font and colour settings in Internet Explorer:
Links to pages and other websites will open in the same window unless we say so. Some links can also open in a pop-up window on top of the page you're viewing.
A text link is like this:
Follow Richard's challenge (opens in a new window)
(opens in a new window) is hidden for screen reader users.
We've made this section of our site conform with the AA standard of the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.0 (WCAG 2.0). These guidelines are recognised all over the world as a benchmark for building accessible, user friendly websites.
The following assistive technologies are compatible with this section. They won't work on areas with accessibility limitations.
If you have any problems with older versions of these applications or other assistive technologies, please tell us.
This section works with modern browsers including Microsoft Internet Explorer 8+, Mozilla Firefox, Apple Safari, Google Chrome 10+ and Opera 10+.
If you have any problems with older versions of these browsers, please let us know.
This website was made to meet World Wide Web Consortium (W3C) standards for HTML 5 (HyperText Mark-up Language) and CSS (Cascading Style Sheets).
This accessibility statement was issued on 1st August 2013. This accessibility statement was last updated on 12th August 2013.
Dial 150 from your Virgin Media home phone or mobile. It's free.
Dial 0345 454 1111*
Dial 789 from your mobile. It's free.
Or ring us on 0345 6000 789** from any other phone.
Dial 18001 0345 454 1111*
* For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
** Please note that standard charges apply. Please check with your network operator for rates.