Today's phones can do some amazing things. Everybody will find something that helps them.
For example, if you have difficulty hearing or speaking, you might prefer to have conversations by text. Or, if you're older or living alone, you might find having phone numbers of friends and family close at hand can be really comforting when you're on the move.
Here are just some of the access features you might look out for. Knowing these can help you find a mobile that works for you.
For help choosing your mobile, please visit one of our high street stores or contact us.
If you have any hearing difficulties, or if you prefer not to speak on the phone, you can use our Text Relay services to have conversations on your mobile by text.
It's easy to use. Plug a TextLink keyboard into your Virgin Mobile phone then type your conversation. Or you can use the Next Generation Text app straight from your smartphone so you don’t need a separate keyboard. You'll need to give us a call on 789 from your mobile, or 0345 6000 789* from any other phone, to get your account set up to dial numbers with the 18001 prefix. Alternatively, you can send an SMS to 80159 with the word RELAY, and we will get Text Relay set up for you.
It doesn't matter whether the person you're talking to has a telephone or a textphone because a relay assistant will help you and the person you're calling.
You can find out more about the Next Generation Text app and Text Relay on the Text Relay website.
Dial 150 from your Virgin Media home phone or mobile. It's free.
Dial 0345 454 1111*
Dial 789 from your mobile. It's free.
Or ring us on 0345 6000 789** from any other phone.
Dial 18001 0345 454 1111*
* For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcostsOpens in new window. Call costs from other networks and mobiles vary.
** Please note that standard charges apply. Please check with your network operator for rates.